Hard Floors (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.hardlyfloors.ie (“the Website”).
1. Information We Collect
We may collect and process the following types of information:
a) Information you provide directly
-
Name
-
Email address
-
Phone number
-
Enquiry details submitted through our forms
b) Automatically collected information
When you browse the Website, we may collect:
-
IP address
-
Browser type and version
-
Device information
-
Pages visited and time spent on the site
-
Cookies and tracking data (see Cookie Policy)
c) Order or account information (if applicable)
If you place an order or create an account, we may collect:
-
Order history
-
Payment details (processed securely by third‑party providers; we do not store card information)
2. How We Use Your Information
We use your information to:
-
Respond to enquiries
-
Process orders and provide customer support
-
Improve our website and user experience
-
Send updates or marketing communications (only with your consent)
-
Maintain website security and prevent fraud
-
Comply with legal obligations
3. Legal Basis for Processing
We process your data under the following lawful bases:
-
Consent – when you submit a form or opt‑in to marketing
-
Contract – when processing orders or enquiries
-
Legitimate interests – improving our website and services
-
Legal obligation – record‑keeping, tax, or regulatory requirements
4. Sharing Your Information
We may share your data with trusted third parties, including:
-
Website hosting providers
-
Payment processors
-
Delivery partners
-
Analytics services (e.g., Google Analytics)
-
Professional service providers (IT, legal, accounting)
We never sell your personal data.
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your data, including:
-
Secure servers
-
SSL encryption
-
Access controls
-
Regular security reviews
Data is stored within the UK or EEA where possible. If transferred outside the EEA, we ensure adequate protection is in place.
6. Your Rights
Under UK GDPR, you have the right to:
-
Access your personal data
-
Request correction or deletion
-
Withdraw consent
-
Object to processing
-
Request data portability
-
Lodge a complaint with the ICO (ico.org.uk)
To exercise your rights, contact us at: [Insert Contact Email]
7. Data Retention
We retain personal data only as long as necessary for:
-
Fulfilling orders
-
Responding to enquiries
-
Legal or accounting requirements
8. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
10. Contact Us
For questions about this Privacy Policy, contact:
A. Hardly Floors, Unit A, John F. Kennedy Drive, JFK Industrial Estate, Naas Road, Dublin 12
T. 01 456 5451/2
E.
